Frequently Asked Questions

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    We get this a lot…

  • How do you say Reali?

    It’s pronounced just like “really.” For example, I Reali love this cash back rebate! Or, I Reali love tacos.

  • How is Reali different from a typical agent?

    Reali provides the same hands-on, local support that you would expect to receive from a traditional agent, at a fraction of the cost to buyers and sellers. Our streamlined and sophisticated processes, including our one-of-a-kind Reali App, make our work more efficient so that we can conduct business with less overhead. The result: we pass that savings on to you.

  • Wait. So are you an app or are you real estate agents?

    Both! We have a team of local Reali Agents throughout California supporting both buyers and sellers. For our buyers, we have the Reali App, which allows you to search listings, schedule appointments, chat with your agent, place offers and more — all from within the app! Sellers can use the app to kick off their home selling journey and manage the transaction. Find your local real estate agent.

  • What is Reali Cash Offer?

    There’s more than one way to buy a home with Reali. With Reali Cash Offer, we’ll front you the cash you need to place an ALL CASH offer on the home you want. This makes your offer much more competitive, more appealing to sellers, and most people who place a cash offer are able to get the home they want for 2% below asking price. That’s thousands of dollars saved! Learn more about Reali Cash Offer.

  • What is Reali Trade-In?

    Buying a new home while selling your old one? With Reali Trade-In, you’ll use Reali’s cash to place a competitive ALL CASH offer on the new home you want. You move in whenever you’re ready. Then, we’ll list your old home with cleaning, prep, and staging included! When that home sells, you’ll use the proceeds from that sale to buy your new home back from us. (It’s actually a lot simpler than it sounds.) Learn more about Reali Trade-In.

  • Where is Reali available?

    Reali is currently available to buyers and sellers in most major markets throughout California.

  • Are you real?

    Yes, we’re Reali real! We are certified Best of Zillow agents and are verified by the Better Business Bureau. But don’t just take our word for it… see what our home buyers and sellers have to say.

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    Selling a Home

  • How does Reali Savings work?

    In traditional real estate, the seller pays up to 6% in agent commissions on top of the sales price of the home, usually split between the buyer and seller agents. Lucky for you, Reali isn’t a traditional real estate. Reali’s centralized and streamlined process means we can pass significant savings onto you. We offer you three different ways to sell a home, and you can list for as little as 1%. Learn more about our seller fees.

  • Who will be my agent?

    Great question! All Reali agents are assigned to local regions where they have market expertise, and they are committed to providing an honest and transparent home buying and selling experience. Enter your zip code or city to find and contact your local Reali agent.

  • How will you market my home?

    Reali will market your home on the MLS and other online search platforms like Trulia and Zillow, PLUS our Reali App and its very own personalized web page with a Matterport virtual home tour, floor plan, and paid advertising. Learn more about how we will market your home. 

  • Will my home only appear in the Reali App?

    No! We will promote your home on the MLS and other online search and digital platforms like Zillow, Trulia, Google, YouTube, Facebook, and Instagram.

  • As a Seller, what can I do with the Reali App?

    Once your home listing is live, you’ll get real-time updates on buyer activity, offers and escrow right through the app. Follow along with the sales process every step of the way, so you always know the status of your listing as our agents negotiate a fast close at the best price.

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    Buying a Home

  • How does the Reali Rebate work?

    When you work with Reali, we pass up to 1% of the home purchase price along as a cash rebate after close. For example, on a $1 million home, you get up to $10,000 as a cash rebate.* With three ways to buy, we have more options to help you save thousands. Learn more about our buyer Cash Rebate.

  • When will I receive my Reali Rebate?

    Your Reali Cash Rebate will be in your bank account within 7-10 days after close of escrow.

  • How much will my Reali Rebate be?

    Your Reali Cash Rebate will be 1% of the home purchase price. For example, on a $1 million home, you get up to $10,000 as a cash rebate.* See what you could get back using our Reali Rebate calculator.

    *Buyer’s agent fee subject to change. Cash rebate rates assume the seller pays a 2.5% buyer agent commission. The buyer’s agent commission must meet or exceed 1.5% of list price or $5,000 (whichever is greater) before the transaction is eligible for the Reali Cash Rebate. If the buyer agent compensation paid by the seller is a referral and not a percentage-based commission, then the Reali Cash Rebate does not apply.

  • Who will be my agent?

    Download the app and start browsing homes. Once you are ready to schedule a visit, we’ll get you Verified and connected with your local Reali Agent, who will join you on your scheduled listing visits. From there, they’ll stay with you through the entire buying process, using their knowledge and expertise to help you to find and WIN the home you want.

  • Will my agent come with me to look at homes?

    Yes! Your local agent will meet you at your scheduled listing visits.

  • How do I schedule a visit to see a home I'm interested in?

    When you find a home you’re interested in checking out, just use the Reali App to schedule a visit. Open the app and browse the listing of the home you want to see and click on the Schedule a Visit button. All we ask is that you verify your identity before visiting a home with one of our Experts. This helps us check that you’re really you and keeps our Experts safe. To verify your identity, go to your Journey in the app, click on Schedule a Visit, and hit Verify Your Identity to submit your proof of ID.

  • Can I buy a home that's not listed by Reali?

    Yes! You can work with Reali to purchase any property available and listed in the Multiple Listings Service (MLS). You can use the Reali app and receive our Reali Rebate when we represent you, even if we are not listing the home you want to purchase.

  • I already have an agent. Can I still buy my home through the Reali App?

    Unfortunately, if you’re already working with an agent, you’re not able to buy your home through the Reali App. There are many benefits to choosing Reali. If Reali represents you, you’ll be able to utilize the Reali App to manage your home buying journey while you work with your dedicated, licensed Reali Agent to find a home. Plus, buy your home with Reali and you get our commission at the end as a Reali Rebate!

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    The Reali App

  • What makes the Reali App different from other real estate apps?

    The Reali App is a first-of-its-kind real estate app for home buyers and sellers. Buyers can use the app to go beyond search and discovery apps that exist today. You can use the Reali App to search for homes, schedule visits, get real-time updates, and more. Sellers can use the app to get the home selling process started and track the sale of the home in step with their Reali Agent.

  • Does the app work on iOS and Android?

    Yes! The Reali App is compatible with iOS (9 and higher) and Android (5 and higher). Download the Reali app for your smartphone.

  • What all can I do on the app?

    So much. The Reali App supports your entire home buying and selling journey. You can search for homes, chat, schedule on-demand visits, request property reports, place offers, and more. And if you’re selling a home, you can find out how much your home is worth and schedule a listing appointment with your Reali Agent right in the app to list your home up to 2 weeks faster. You can also store your important documents, manage your offers, and get live updates throughout the entire process. Everything you do in the app is with the full support of licensed Reali Agents. They work with you throughout your journey to make sure you have the best experience possible!

  • How do I talk to my agent through the app?

    When you are in the app, click on the chat feature to begin a discussion with your Expert team. You will be able to chat with our extended team to ask questions, request information, and more. Once you are working with a Reali Agent, you’ll be able to talk to your assigned agent via phone and in-person meetings.

  • When are agents available to chat with?

    Reali Agents are available to chat through the app 7 days a week, 9am-6pm PT.

  • How do I schedule an appointment to see a home I like?

    When you find a home you’re interested in checking out, just use the Reali App to schedule a visit. Open the app and browse the listing of the home you want to see and click on the Schedule a Visit button. All we ask is that you verify your identity before visiting a home with one of our Experts. This helps us check that you’re really you and keeps our Experts safe. To verify your identity, go to your Journey in the app, click on Schedule a Visit, and hit Verify Your Identity to submit your proof of ID.

  • Why do I need to get Reali Verified before I schedule appointments?

    Reali Verified customers are able to schedule visits in the app. Verifying your identity helps us check that you’re really you and keeps our Experts safe.

  • When I find a home I like, how do I place an offer?

    Congrats! To place offers in the Reali App we ask that you get Reali Verified and provide financial verification. That means, uploading your ID, a written pre-approval letter from your lender stating how much you can borrow, and a proof of funds statement that says you have enough money for the downpayment and closing costs. If you’re purchasing a home with cash, your proof of funds would show that you have enough money for the entire purchase price plus closing costs.

  • If I'm selling my house, how do I clam my home and request a home valuation?

    If you’re thinking about selling your home, download the Reali App and select the Seller Journey to get started. From there, you will navigate to the Evaluate section of the Journey and click on ‘Request Home Valuation’. Fill out the form in the app so our team can pull data to look up the property’s value.

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