Frequently Asked Questions

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    We get this a lot…

  • How do you say Reali?

    It's pronounced just like "really." For example, I Reali love this cash back rebate! Or, I Reali love tacos.

  • How is Reali different from a typical agent?

    Reali provides the same hands-on, local support that you would expect to receive from a traditional agent, at a fraction of the cost to buyers and sellers. Our streamlined and sophisticated processes, including our one-of-a-kind Reali App, make our work more efficient so that we can conduct business with less overhead. The result: we pass that savings on to you.

  • Wait. So, are you an app or are you real estate agent

    Both! We have a team of local Reali Agents throughout California supporting both buyers and sellers. For our buyers, we have the Reali App, which allows you to search listings, schedule appointments, chat with your agent, place offers and more -- all from within the app! Find your local licensed agent at reali.com/find-an-agent.

  • What is Reali Cash Offer?

    There's more than one way to buy a home with Reali. With Reali Cash Offer, we'll front you the cash you need to place an ALL CASH offer on the home you want. This makes your offer much more competitive, more appealing to sellers, and most people who place a cash offer are able to get the home they want for 2% below asking price. That's thousands of dollars saved! Learn more at reali.com/cashoffer.

  • What is Reali Trade-In?

    Buying a new home while selling your old one? With Reali Trade-In, you'll use Reali's cash to place a competitive ALL CASH offer on the new home you want. You move in whenever you're ready. Then, we'll list your old home with cleaning, prep, and staging included! When that home sells, you'll use the proceeds from that sale to buy your new home back from us. (It's actually a lot simpler than it sounds.) Learn more at reali.com/trade-in.

  • Where is Reali available?

    Reali is currently available to buyers and sellers throughout the state of California.

  • Are you real?

    Yes, we're Reali real! We are certified Best of Zillow agents and are verified by the Better Business Bureau. But don't just take our word for it... see what our buyers and sellers have to say at reali.com/reviews.

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    Selling a Home

  • How does Reali Savings work?

    In traditional real estate, when you list your home you pay 2-3% of your home’s final sale price to your agent. On an $800,000 home, that’s up to $24,000 out of your pocket and straight into theirs. Reali only charges one flat transaction fee to list your home. To date, our sellers have saved an average of $20,000! Plus, with Reali you'll know upfront what you will pay because our fee is based on the listing price of your home. Learn more about our seller flat fee structure: www.reali.com/seller-flat-fee.

  • How much will my Reali Savings be?

    Your Reali Savings is base on the listing price of your home. Visit www.reali.com/sell and navigate to the Calculate Your Savings tab to utilize the calculator to see your savings. Note: the calculator includes the deduction of our seller flat fee. To learn more about our flat fee structure, visit www.reali.com/seller-flat-fee

  • If you don't charge traditional commissions, what exactly do I need to pay?

    When you list your home with Reali, all you pay is a flat fee. We will never charge you a commission. Our flat fee is based on the listing price of your home. Visit www.reali.com/seller-flat-fee to learn more about our fee structure.

  • Who will be my agent?

    Great question! All Reali Agents are assigend to local regions where they have market expertise. Please visit www.reali.com/real-estate-agents and enter your zic code to find and contact your Reali Agent.

  • How will you market my home?

    Reali will market your home on the MLS and other online search platforms like Trulia and Zillow, PLUS our Reali App and its very own personalized web page. We also make sure your home is marketed and promoted on popular digital channels.

  • Will my home only appear in the Reali App?

    No! We will promote your home on the MLS and other online search and digital platforms like Trulia, Zillow, Google, YouTube, Facebook, and Instagram.

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    Buying a Home

  • How does the Reali Rebate work?

    In a traditional real estate transaction, the Seller pays a 5-6% commission to their seller agent. The Seller's agent splits that commission with the agent who represented the buyer. When Reali represents you as a buyer, we don't keep that commission and instead pass that down to our Buyer as a cash rebate. All we keep is a low flat fee based on the closing price of your home. Learn more about our flat fee structure and see how much you could get back at reali.com/buyer-flat-fee.

  • When will I receive my Reali Rebate?

    Your Reali Rebate will be in your bank account within 7-10 days after close of escrow.

  • Will I have to pay taxes on my Reali Rebate?

    Nope! Your Reali Rebate is non-taxable.

  • How much will my Reali Rebate be?

    Your Reali Rebate will be 2-3% of the closing cost of your home, minus our low flat fee. See what you could get back using our Reali Rebate calculator at reali.com/buy.

  • Who will be my agent?

    Download the app and start browsing homes. Once you are ready to schedule a visit, we'll get you Verified and connected with your local Reali Agent, who will join you on your scheduled listing visits. From there, they'll stay with you through the entire buying process, using their knowledge and expertise to help you to find and WIN the home you want.

  • Will my agent come with me to look at homes?

    Yes! Your local agent will meet you at your scheduled listing visits.

  • How do I schedule a visit to see a home I'm interested in?

    When you find a home you're interested in checking out, just use the Reali App to schedule a visit. Open the app and browse the listing of the home you want to see and click on the Schedule a Visit button. All we ask is that you verify your identity before visiting a home with one of our Experts. This helps us check that you're really you and keeps our Experts safe. To verify your identity, go to your Journey in the app, click on Schedule a Visit, and hit Verify Your Identity to submit your proof of ID.

  • Can I buy a home that's not listed by Reali?

    Yes! You can work with Reali to purchase any property available and listed in the Multiple Listings Service (MLS). You can use the Reali app and receive our Reali Rebate when we represent you, even if we are not listing the home you want to purchase.

  • I already have an agent. Can I still buy my home through the Reali App?

    Unfortunately, if you're already working with an agent, you're not able to buy your home through the Reali App. There are many benefits to choosing Reali. If Reali represents you, you'll be able to utilize the Reali App to manage your home buying journey while you work with your dedicated, licensed Reali Agent to find a home. Plus, buy your home with Reali and you get our commission at the end as a Reali Rebate!

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    The Reali App

  • What makes the Reali App different from other real estate apps?

    The Reali App goes beyond search and discovery apps that exist today. You can use the Reali App to search for homes, schedule visits, get real-time updates, manage key documents, chat with your real estate team, track your offer, and more. Launching the PricePredictor feature in the app, you can predict the most competitive offer without under or overbidding.

  • Does the app work on iOS and Android?

    Yes! The Reali App is compatible with iOS (9 and higher) and Android (5 and higher). Please visit www.reali.com/get-app to download the app for your smartphone.

  • What all can I do on the app?

    So much. The Reali App supports your entire home buying journey. You can search for homes, chat, schedule on-demand visits, request property reports, place offers, and more. You can also store your important documents, manage your offers, and get live updates throughout the entire process. Everything you do in the app is with the full support of licensed Reali Agents. They work with you throughout your journey to make sure you have the best experience possible! And, of course, make sure you find and win your next home.

  • How do I talk to my agent through the app?

    When you are in the app, click on the chat feature to begin a discussion with your Expert team. You will be able to chat with our extended team to ask questions, request information, and more. Once you are working with a Reali Agent, you'll be able to talk to your assigned agent via phone and in-person meetings.

  • When are agents available to chat with?

    Reali Agents are available to chat through the app Monday-Friday from 8 am to 8 pm, and 9 am to 6 pm on Saturday and Sunday.

  • How do I schedule an appointment to see a home I like?

    When you find a home you're interested in checking out, just use the Reali App to schedule a visit. Open the app and browse the listing of the home you want to see and click on the Schedule a Visit button. All we ask is that you verify your identity before visiting a home with one of our Experts. This helps us check that you're really you and keeps our Experts safe. To verify your identity, go to your Journey in the app, click on Schedule a Visit, and hit Verify Your Identity to submit your proof of ID.

  • Why do I need to get Reali Verified before I schedule appointments?

    Reali Verified customers are able to schedule visits in the app. Verifying your identity helps us check that you're really you and keeps our Experts safe.

  • When I find a home I like, how do I place an offer?

    Congrats! To place offers in the Reali App we ask that you get Reali Verified and provide financial verification. That means, uploading your ID, a written pre-approval letter from your lender stating how much you can borrow, and a proof of funds statement that says you have enough money for the downpayment and closing costs. If you're purchasing a home with cash, your proof of funds would show that you have enough money for the entire purchase price plus closing costs.

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